• Opening Times: Mon - Fri 9.00 - 5.00
(866) 572-2637 info@nerdpower.energy
442 N Dobson Mesa, Arizona 85201

FAQ

Yep! N.E.R.D. stands for Natural Energy Reduction Designs. It sums up what we do at Nerd Power. We provide energy management and production solutions for homeowners and business owners. The Nerd part of it embodies our passion for the data and the details. We dive deep into every project to make sure everything checks out in a way that’s mutually beneficial.

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The short answer is, yes! But there are variables that you should take into consideration.

For example, do you plan to live in the home for the next 2 years or more? If you plan to move it might be best to wait until you’re settled in your new home.

Do you currently pay Federal Taxes? This helps determine your eligibility to receive the Solar ITC (Investment Tax Credit). The ITC allows the buyer to receive 30% off the total price of their solar system as a tax rebate. This was established to incentivize solar across the United States. The tax credit decreases year by year, so timing is important, and can ultimately play a big part in your overall savings.

Still don’t believe us? Check out this third party study on the resale of homes with solar.

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Please send any questions directly to us by email at support@nerdpower.energy. We prefer an email, but if you need to speak with someone, you may call 866-572-2637 option 2.

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Call our main line 866-572-2637 and press option 3. We do not staff after hours support very heavily, so please refer to the question above if it is not truly an emergency, so we can provide the best service possible to all of our valued clients. If it is not an emergency that must be handled immediately, we may charge a fee.

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Most installations involve a city and utility inspection before the system can be turned on or activated. This process is called “Activation” or “Permission to Operate (PTO)”. To get PTO typically requires coordination with the utility company through a process called Interconnection; the utility has to inspect the system to make sure it will function with their power grid as expected. Each utility company has its own process and timeline for completing these inspections. In some cases, they may even inspect the site without letting you or us know. Other utilities schedule the visit and require us to be present. In any case, if we know about it, we will keep you in the loop and if there are any issues with the inspection, we will handle them for you.

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We have a pretty good track record of passing inspections, but things happen, codes or processes change and we adapt accordingly. In most cases, the city or utility company will alert us to the specific reason for the failed inspection – it is usually a minor fix. We will address whatever the issue may be in a timely fashion and coordinate with the city/utility to reschedule and complete the inspection process. If you are aware of a failed inspection before we find out, feel free to email support@nerdpower.energy to give us a heads up.  

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IMPORTANT NOTE:  Your system comes with monitoring and it is your responsibility to monitor its performance. That being said, solar systems typically require very little maintenance. So, you can sit back and relax – if the sun is shining, your panels are likely generating power! However, a high utility bill or something not looking right in the monitoring platform, can be alarming. Allow at least 90 days after install for the system and your utility bill to normalize. Each utility is different in how they handle billing for solar customers. Your system will typically produce more energy than your home uses in the late fall, winter and early spring. Most utilities provide a credit for the amount of energy you send back to the grid that can then be used to offset the summer months (SRP excluded) when you use more energy than your system produces. Because of this, the time of year that your solar system is activated can also impact your bill. If your system is activated in the summer, you may not see as large of a savings in the beginning due to the utility billing and solar credit process. Other things to think about for summer billing are the facts that high heat reduces solar cell efficiency and solar systems typically are not sized to offset all of your power in the summer, so you may see a higher utility bill in the summer months than other times of the year. As for monitoring alerts, we receive alerts from the monitoring system if something isn’t working properly. We are very proactive about this and we have a process for reviewing and troubleshooting these alerts. If needed, we will get in touch with you to schedule a site visit. If your system sent a reporting issue alert, try these links: Enphase Troubleshooting or SolarEdge Support Center

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One of the many advantages to solar panels is that they will act as a shield and help prolong the life of your roof. If you need to remove the panels in order to have a roof repair completed, reach out to support@nerdpower.energy and we will provide a quote for the service of removing and reinstalling the panels. Keep in mind, that this could require replacing brackets, wiring and other system components.

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First check the DMS support portal for updated info at https://help.inergysystems.comThere you will find a knowledge base along with contact information for Inergy Systems who is the manufacturer and support team for our Demand Management System. If you are unable to get help from Inergy Systems, please let us know by contacting us at support@nerdpower.energy.

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So your system is up on your roof, and now your whole neighborhood is lining up to ask you questions? The good news is that we have a referral system! We will pay you $250 Bucks for anyone you refer who goes “Nerdy”.

Click HERE to enter in a new referral!

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